FATAL ERROR Occurs in the WS Calculation

Problem

FATAL ERROR message occurs when you try to run a WS calculation (see picture below). Try the steps below before you contact Trimble Support!

Solution

Step 1: Try to identify the trace that is the reason for the crash (only if you are trying to calculate several tasks).

Step 2: If you can identify a specific trace, go to Quadri and open the trace in 3D. Examine if the trace has extreme Z-values, for instance a manhole with a Z-value equal to -10000.

Step 3: Examine if the calculation base covers the whole trace (drag the calculation base into the 3D window in Quadri and do a control check).

Step 4: Open the trace in Novapoint WS - Construction in your CAD-software and open Vertical Drawing. Examine if there are any extreme Z-values and/or trench bottom that crosses itself.

If you have done the steps mentioned above and you still get a FATAL ERROR message, do this before you contact Trimble Support:

1. Type down which Novapoint version that you are using (see pictures below how you can find this information). Make sure you have downloaded the latest version.

2. Upload the model to Trimble Support and describe exactly which trace that leads to the fatal error. If you do this we can look at the problem ourselves, and hopefully identify and fix it.

Next topic: Manhole Symbol is Missing in the WS Plan View